Teams and Brands

The team and brand switchers at the top of Playad control the workspace context. Most product areas depend on this selection, including Chat, Scheduler, Ad Monitor, Projects, Assets, Inspiration, Brand, and Creations.

Select the right workspace#

Use the first switcher for the team and the second switcher for the brand. Before creating new work or reviewing results, confirm both are correct.

Why it matters#

Projects, brand context, uploaded assets, and exports are scoped to the selected workspace. If a page looks empty or the wrong content appears, check the top navigation first.

Team switcher#

The team switcher changes the organization-level workspace. Team-level data includes members, subscription, credits, settings, and the brands available inside that team.

Brand switcher#

The brand switcher changes which brand's creative work is shown. Brand-level data includes brand identity, assets, inspirations, Projects, ad monitor data, and export history.

Credits and plan actions#

The top bar shows the current credit balance and available Buy Credits or Upgrade actions. Open Settings → Credits for usage history and automatic top-up, and Settings → Plans & Billing for subscription details. Credit and plan state can affect generation, export, avatar creation, and access to advanced creative types.

Common troubleshooting#

• If a project is missing, confirm the brand switcher.
• If an asset library looks empty, confirm the brand switcher.
• If billing, members, or plan data looks wrong, confirm the team switcher.
• If Ad Monitor has no data, confirm both the brand and connected ad accounts.